MediRemind
Australian eScript Manager
Privacy Policy
Effective Date: 1 April 2026
MediRemind ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use the MediRemind mobile application ("App"). We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Your data is stored locally on your device by default
- We do not sell or share your health information
- No account or registration required for core features
- You can export or delete all your data at any time
1. Information We Collect
1.1 Information You Provide
When you use MediRemind, you may provide the following types of information: medication names, dosages, and directions; prescription dates and expiry dates; eScript token URLs and QR code data; pharmacy names and addresses; prescriber names; family profile names; medication reminder schedules; and dispense history records.
1.2 Information Collected Automatically
MediRemind may collect the following information automatically: device location data (only when you grant location permission, used for pharmacy proximity alerts); clipboard content (checked for eScript URLs when the app comes to the foreground, with your permission); and app usage data such as crash reports and performance metrics collected by the platform (Apple/Google) if you have opted in to their analytics programmes.
1.3 Information from Third Parties
When you import an eScript, MediRemind may retrieve publicly accessible prescription page content from the Australian eRx Script Exchange (erx.com.au) to extract medication names and details. When you use the interaction checker, MediRemind queries the OpenFDA API with medication names to retrieve known drug interaction data. No personally identifiable information is sent to these services.
2. How We Use Your Information
We use the information you provide solely to deliver the App's core functionality: displaying and managing your prescription records; sending medication reminders and refill alerts; providing pharmacy proximity notifications; enabling the carer sharing feature (when you explicitly generate a share link); checking for potential medication interactions; and calculating prescription expiry dates and supply levels.
3. Data Storage and Security
3.1 Local Storage
By default, all your medication data, profiles, reminders, and settings are stored locally on your device using encrypted device storage (AsyncStorage and SecureStore). This data does not leave your device unless you explicitly use the Export Data or Carer Share features.
3.2 Carer Share Feature
When you use the Carer Share feature, a summary of your medication information (names, supply levels, expiry dates, last dispensed dates) is made accessible via a unique, randomly generated link. This link can be revoked at any time from Settings. Only people you share the link with can access this information. The shared data is transmitted securely over HTTPS.
3.3 Security Measures
MediRemind implements the following security measures: optional biometric authentication (Face ID / Touch ID) or PIN lock to protect app access; encrypted local storage for sensitive data such as eScript tokens; HTTPS encryption for all network communications; and no persistent server-side storage of your health data.
4. Data Sharing
Your data may only be shared in the following limited circumstances: when you explicitly use the Carer Share feature to generate a share link; when you use the Export Data feature to create a backup file; when required by Australian law, regulation, or valid legal process; or with your explicit consent for any other purpose.
5. Third-Party Services
MediRemind interacts with the following third-party services. Each has its own privacy policy that governs its handling of data:
| Service | Purpose | Data Sent |
|---|---|---|
| eRx Script Exchange | Retrieve eScript page content | eScript token URL only |
| OpenFDA API | Drug interaction data | Medication names only |
| Device Geocoding | Pharmacy address lookup | Pharmacy address text |
| AI Analysis | Screenshot/photo import | Image data (processed, not stored) |
| Apple/Google | Subscription billing | Payment handled by store |
6. Your Rights
Under the Australian Privacy Act, you have the right to: access all personal information we hold about you (use the Export Data feature in Settings); correct any inaccurate information (edit your medications and profiles directly in the App); delete all your data (use the Clear All Data feature in Settings); withdraw consent for location access or clipboard monitoring (revoke permissions in your device settings); and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
7. Children's Privacy
MediRemind is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child under 16 has provided us with personal information, please contact us and we will take steps to delete such information.
8. Data Retention
Since your data is stored locally on your device, it persists for as long as the App is installed and you choose to keep it. When you uninstall MediRemind, all locally stored data is removed from your device. If you have used the Carer Share feature, the shared data link becomes inaccessible after you revoke it or uninstall the App. We do not maintain server-side copies of your health data.
9. Location Data
MediRemind uses device location data solely for pharmacy proximity alerts. Location data is processed on-device to determine your distance from saved pharmacies. Your location is never transmitted to our servers or any third party. You can disable location access at any time through your device's Settings app, which will disable pharmacy proximity alerts but will not affect other App functionality.
10. Clipboard Access
MediRemind checks your device clipboard for eScript URLs when the App comes to the foreground. This is done to provide a convenient import experience — if you have copied an eScript SMS, the App can detect the URL and offer to import it. Clipboard content is checked locally on your device and is not transmitted anywhere. Only content matching the eScript URL pattern (ausscripts.erx.com.au) is processed; all other clipboard content is ignored.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through the App. Your continued use of MediRemind after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@mediremind.app. For complaints about privacy breaches, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.