MediRemind (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use the MediRemind mobile application (“App”). We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you use MediRemind, you may provide: medication names, dosages, and directions; prescription dates and expiry dates; eScript token URLs and QR code data; pharmacy names and addresses; prescriber names; family profile names; medication reminder schedules; and dispense history records.
MediRemind may collect the following information automatically: device location data (only when you grant location permission, used for pharmacy proximity alerts); clipboard content (checked for eScript URLs when the app comes to the foreground, with your permission); and app usage data such as crash reports collected by the platform (Apple/Google) if you have opted in to their analytics programmes.
When you import an eScript, MediRemind may retrieve publicly accessible prescription page content from the Australian eRx Script Exchange (erx.com.au) to extract medication names. When you use the interaction checker, MediRemind queries the OpenFDA API with medication names. No personally identifiable information is sent to these services.
We use the information you provide solely to deliver the App’s core functionality: displaying and managing your prescription records; sending medication reminders and refill alerts; providing pharmacy proximity notifications; enabling the carer sharing feature; checking for potential medication interactions; and calculating prescription expiry dates and supply levels.
By default, all your medication data, profiles, reminders, and settings are stored locally on your device using encrypted device storage (AsyncStorage and SecureStore). This data does not leave your device unless you explicitly use the Export Data or Carer Share features.
MediRemind implements: optional biometric authentication (Face ID / Touch ID) or PIN lock; encrypted local storage for sensitive data such as eScript tokens; HTTPS encryption for all network communications; and no persistent server-side storage of your health data.
We do not sell, rent, or trade your personal or health information to any third party. Your data may only be shared when you explicitly use the Carer Share feature; when you use the Export Data feature; when required by Australian law or valid legal process; or with your explicit consent.
MediRemind accesses your device’s precise location (GPS and network-based) when you enable the pharmacy proximity alert feature. Approximate location is not sufficient for this feature. Location is only accessed while the App is in use (foreground) — we do not access location in the background.
Location is used for one purpose only: to determine your proximity to pharmacies you have saved in the App, so the App can alert you when you are nearby and have a prescription due for collection. This feature is optional and off by default.
Location data is processed entirely on your device. Your location coordinates are never transmitted to our servers, stored in any database, or shared with any third party. No location history is retained — each proximity check is performed in real time and discarded immediately after.
You can revoke location permission at any time in your device Settings → MediRemind → Location. Disabling location permission turns off pharmacy proximity alerts but does not affect any other App functionality.
MediRemind checks your device clipboard for eScript URLs when the App comes to the foreground. Clipboard content is checked locally on your device and is not transmitted anywhere. Only content matching the eScript URL pattern (ausscripts.erx.com.au) is processed; all other clipboard content is ignored.
MediRemind includes optional AI-powered features. These features are always opt-in and clearly indicated within the app — the app never activates them passively. When you use an AI-powered feature, the information you provide for that feature is sent securely to an AI service. This data is used solely to deliver the result and is not retained for advertising, profiling, or any purpose other than the feature itself.
Under the Australian Privacy Act, you have the right to: access all personal information we hold (Export Data in Settings); correct inaccurate information (edit directly in App); delete all your data (Clear All Data in Settings); withdraw consent for location access (revoke in device Settings); and lodge a complaint with the OAIC at www.oaic.gov.au.
MediRemind is not intended for children under 16. We do not knowingly collect personal information from children under 16.
Your data is stored locally and persists as long as the App is installed. Uninstalling MediRemind removes all locally stored data. We do not maintain server-side copies of your health data.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App. Your continued use of MediRemind after changes take effect constitutes acceptance of the updated policy.
For privacy-related queries contact us at privacy@mediremind.com.au.